FAQ

1. How to place an order?

You can directly select the desired items on the website and complete the checkout process. After successful order placement, the system will send an order confirmation message.

2. How long does it take for my order to be processed?

Orders are usually processed within 1–3 business days after confirmation, excluding weekends and public holidays.

3. How long does it take for my order to be shipped?

Orders will be shipped after processing. You will receive a notification with tracking information after shipment.

4. How long does domestic delivery take?

Standard domestic delivery usually takes 5–7 business days, depending on the delivery area and logistics situation.

5. How long does international delivery take?

International orders typically take 7–20 business days to ship, excluding potential delays due to customs clearance.

6. How can I check the tracking information?

After your order is shipped, you can track it using the tracking information in the shipping notification. There may be delays in tracking updates for international orders.

7. Can I modify or cancel my order? To modify or cancel your order, please contact customer service as soon as possible after placing your order. Once the order enters the shipping process, changes may not be possible.

8. Do you support returns?

Subject to the return policy, you can apply for a return within 30 days of receiving your order.

9. How long will it take to receive my refund?

We will process your refund within 5–7 business days after receiving and inspecting the returned goods. The exact arrival time depends on your payment institution.

10. Who bears the return shipping costs?

For returns not due to quality issues, return shipping costs are usually borne by the customer. Returns due to incorrect shipments or product issues will be processed on a case-by-case basis.

11. Are there any additional fees for international orders?

International orders may incur customs duties, taxes, or clearance fees, which are borne by the customer and subject to local policies.

12. What if my package is delayed or lost?

In case of significant delays, abnormalities, or failure to receive your package, please contact us promptly. We will assist you with the inquiry and resolution.

13. How to contact customer support?

For any questions or assistance, please contact us through the following methods:

Email: support@fyrlinx.com

Tel: (916) 954-4160